ISO 9001 – Improving the Quality of Government Services
Building effective systems that ensure beneficiary satisfaction and performance efficiency.
This standard is concerned with unifying and developing processes within government agencies to provide reliable, fast, and high-quality services.
Key Requirements
- Standardizing service delivery procedures
- Reducing transaction completion time
- Improving beneficiary experience
- Raising the efficiency of internal operations
ISO 37001 – Anti-Bribery and Corruption Management System
Promoting integrity and trust within government bodies.
This standard helps institutions build a clear system for ethical compliance, preventing corruption and promoting transparency in dealings.
Key Requirements
- Developing clear anti-corruption policies
- Training employees on integrity and compliance standards
- Activating mechanisms for reporting violations
- Protecting whistleblowers internally
ISO 26000 – Social Responsibility for Government Institutions
Supporting sustainable development and achieving public service goals.
This standard directs institutions toward a broader social role, focusing on positive impact and sustainable community participation.
Key Requirements
- Launching community service initiatives
- Implementing sustainable development programs
- Contributing to achieving national goals
- Preparing annual sustainability reports
ISO 22301 – Business Continuity in the Government Sector
Ensuring the provision of vital services in all circumstances.
This standard helps government agencies prepare for crises and ensure the continuous provision of essential services without interruption.
Key Requirements
- Preparing emergency plans for vital services
- Managing crises and disasters effectively
- Ensuring the availability of essential services to citizens
- Conducting periodic tests of recovery and operation plans
